It’s not uncommon that people ask how we can tell if something is a warranty issue or a negligence issue. To understand how you first need to understand the process. In order to ensure the best adhesion we need to start by cleaning the bed with a degreaser. This ensures that we don’t impregnate the paint with a foreign substance leading to problems down the road. Next assuming the paint is in good condition we will etch the paint using sand paper, a wire cup brush or an orbital sander. The etching gives the LINE-X a mechanical profile to ensure proper adhesion. Following the sanding we will degrease the bed one more time to remove any dust and ensure there is no chemical residue on the bed.
When you look at the bottom side of the paint sample you can see whether proper preparations were completed or not. In the photo you can see “Blue” arrows which are pointing at the scratches left in the bottom of the sample. These scratches indicate that whoever on our team prepped this bed did the job correctly. Next, you can see by the “Red” arrows the dark silver paint from the vehicle which separated from the factory primer and remains stuck to the LINE-X. This happened because of the adhesion between the LINE-X and the paint could not be broke. Finally you can see the “Green” Arrow which displays where the primer itself separated from the truck and stuck to the paint which is stuck to the LINE-X. This is not a failure of the LINE-X this is damage from negligence or abuse.
Fear not! We fix repairs like this on all of our bedliners for free so long as it is within reason. On the other hand, if you drag a pallet off your truck andthe nails rip the length of your bed, we would have to charge to repair it. LINE-X is strong but it’s not indestructible.